Privacy Policy
Effective Date: 12/24/2025
1. VoiceVox Privacy Policy
VoxVoice, ("VoxVoice", "we", "us", or "our") values the privacy of its users and is committed to respecting and protecting their personal information in compliance with applicable United States laws and, where applicable, international data protection regulations such as the General Data Protection Regulation ("GDPR").
2. Purpose of This Policy
The purpose of this Privacy Policy ("Policy") is to explain how we collect, process, use, store, and disclose your personal information. This Policy applies to the use of our website and our cloud-based telecommunications and VoIP services (collectively, the "Services"), whether you are a VoxVoice account holder or a participant in communications with one of our customers. This Policy also applies to personal information collected when you apply for a job through our website. This Policy does not apply to third-party websites or services that may be accessed through links on our website or Services. VoxVoice does not control such third parties and encourages you to review their privacy policies. This Policy also does not apply to VoxVoice employees, officers, directors, or contractors acting in that capacity. Such individuals are subject to internal company privacy policies.
3. Acceptance
Your use of the Services is subject to this Policy and our Terms of Service. By accessing or using our Services, you agree to be bound by this Policy. If you do not agree, you must not access or use the Services.
4. Modifications to This Policy
We may update this Policy from time to time at our sole discretion. Updates will be posted on our website, and where required, we may notify you by email. Your continued use of the Services after any changes constitutes acceptance of the updated Policy.
5. Consent
VoxVoice collects, uses, and discloses personal information only with appropriate consent or where permitted or required by law. Consent may be express or implied depending on the nature and sensitivity of the information and the context in which it is collected. By using our Services or website, you provide implied consent to the collection, use, and disclosure of your personal information in accordance with this Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may limit or prevent our ability to provide Services.
6. Collection of Personal Information
We collect only the personal information necessary to provide, manage, and improve our Services and maintain our relationship with you. Types of Information We May Collect Identification Information: Name, address, email address, phone number, IP address, and government-issued identification (where required). Billing and Payment Information: Billing address, transaction history, and payment-related details. Business and Account Information: Records of Services purchased, account activity, and usage patterns. Service Usage Information: Phone numbers, call metadata (such as call duration, routing, timestamps), messaging metadata, and other service-related data. Technical Information: Device identifiers, operating system, browser type, and website interaction data. Communications: Information you provide when contacting customer support, submitting inquiries, or making complaints. Employment Application Information: Information submitted when applying for a position, including resume details and employment history. We do not control the content of communications transmitted using our Services. As a result, personal or sensitive information may be processed as part of normal service operation.
7. KYC Compliance and Data Retention
KYC Compliance and Data Retention To comply with U.S. Federal Communications Commission (FCC) regulations and other applicable laws, VoxVoice may collect and verify customer identity information as part of Know Your Customer (KYC) requirements. Information Collected for KYC Full legal name Physical address Government-issued identification (reviewed but not retained longer than necessary) Contact information Business documentation, where applicable Purpose Regulatory compliance Identity verification Fraud and abuse prevention Retention Personally identifiable information required for customer records may be retained as required by law. Copies of government-issued IDs are retained only for the minimum time necessary to complete verification and are securely deleted thereafter.
8. How We Collect Information
Directly from You: When you create an account, use our Services, contact support, or apply for employment. Automatically: Through cookies, logs, and similar technologies when you use our website or Services. From Third Parties: With your consent or where legally permitted, including analytics providers or public sources. Indirectly: If you communicate with a VoxVoice customer using our Services.
9. Use of Personal Information
We may use personal information to: Provide and operate our Services Manage accounts and billing Provide customer support Improve and develop Services Communicate service-related information Comply with legal and regulatory obligations Detect, prevent, and investigate fraud or abuse Conduct analytics using anonymized data VoxVoice does not sell or rent personal information.
10. Disclosure of Personal Information
We may disclose personal information: To employees and contractors who need access to perform their duties To service providers and telecommunications partners necessary to deliver Services When required or permitted by law or legal process In connection with a business transaction such as a merger or acquisition We disclose only the minimum information necessary and require third parties to protect confidentiality.
11. International and Interstate Data Transfers
Your personal information may be processed or stored outside your state or country of residence. We take reasonable steps to ensure appropriate safeguards are in place.
12. Cookies
We use cookies and similar technologies to ensure website functionality, improve user experience, analyze usage, and support security. You may manage cookie preferences through your browser or our consent tools.
13. Security Measures
We use reasonable administrative, technical, and physical safeguards to protect personal information. While we strive to protect your data, no system is completely secure.
14. Data Accuracy and Retention
We take reasonable steps to ensure personal information is accurate and up to date. Information is retained only as long as necessary for the purposes described or as required by law, after which it is securely deleted or anonymized.
15. GDPR and EEA Residents
Where applicable, VoxVoice complies with GDPR requirements, including rights of access, rectification, erasure, restriction, and objection, subject to legal limitations.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@voxvoice.tel.